Clifton Property Services

FAQs

We hope you’ll be able to find the answers to your question here, but if you don’t, please give us a call on
020 7183 5758 and we will be more than happy to help.

FAQs

Yes, all of our engineers are qualified and Gas Safe registered. They will be happy to show you their ID card on arrival. Our company Gas Safe Number is 618793.

The majority of our work is charged by time at our standard hourly rates, plus the cost of any parts and materials. Please visit our rates page for more information. 

Yes, our VAT registration number is 398310768.

Yes, we are fully insured for your peace of mind. 

Please visit the Areas We Cover page for a full list of the locations we cover.

Our preferred method of payment is bank transfer. You can also pay by card directly with the engineer, online via a payment link or over the phone. We accept all major card issuers. 

Our labour is guaranteed for twelve months, subject to our standard terms and conditions. If something is not right as a direct result of our work, we will return to fix it free of charge.

No. We offer a two to three-hour window for arrival. If circumstances mean the engineer is running behind schedule, we will do our very best to keep you updated.

We may have to charge a small fee if you cancel within 24 hours of your appointment or are not at home when the engineer arrives at the agreed time. For larger jobs of a day or more, we may charge a base fee to cover any costs incurred if you cancel within the working week beforehand and we are unable to allocate the engineer(s) to another job. If parts are ordered we may charge for them if they cannot be returned.

Servicing your boiler once a year will help to prolong its lifespan, keep it running efficiently and allow you to spot potential problems before it’s too late.

Approximately one hour. If you would like to book a boiler service please call us on 020 7183 5758 today or visit our Boiler Service page for more information.

Yes, your service will be registered on our system and you will receive a yearly service reminder via email, text message or call approximately four weeks before it falls due.

This is usually caused by air being trapped in the radiator. You can release the trapped air by bleeding the radiator with a vent key, but if you are not able or comfortable doing so, we can happily do this for you and check all your other radiators at the same time.

Your system will require topping up if the system pressure gauge on the front of your boiler or on a nearby vessel drops below 1 bar. The boiler will stop working when it reaches 0. Your service engineer will happily demonstrate the topping up procedure during your next visit if you ask.

Yes, all of our engineers are qualified and Gas Safe registered.

The majority of our work is charged by time at our standard hourly rates, plus the cost of any parts and materials. Please visit our rates page for more information.

Yes, our VAT registration number is 398310768.

Yes, we are fully insured for your peace of mind. 

Please visit the Areas We Cover page for a full list of the locations we cover.

Our preferred method of payment is bank transfer. You can also pay by card directly with the engineer, online via a payment link or over the phone. We accept all major card issuers. 

Our labour is guaranteed for twelve months, subject to our standard terms and conditions. If something is not right as a direct result of our work, we will return to fix it free of charge.

Yes, of course. We will do our best to make sure they attend your future calls.

No. We offer a two to three-hour window for arrival. If circumstances mean the engineer is running behind schedule, we will do our very best to keep you updated.

We may have to charge a small fee if you cancel within 24 hours of your appointment or are not at home when the engineer arrives at the agreed time. For larger jobs of a day or more, we may charge a base fee to cover any costs incurred if you cancel within the working week beforehand and we are unable to allocate the engineer(s) to another job. If parts are ordered we may charge for them if they cannot be returned.

Servicing your boiler once a year will help to prolong its lifespan, keep it running efficiently and allow you to spot potential problems before it’s too late.

Approximately one hour. If you would like to book a boiler service please call us on 020 7183 5758 today or visit our Boiler Service page for more information.

Yes, your service will be registered on our system and you will receive a yearly service reminder via email, text message or call approximately four weeks before it falls due.

This is usually caused by air being trapped in the radiator. You can release the trapped air by bleeding the radiator with a vent key, but if you are not able or comfortable doing so, we can happily do this for you and check all your other radiators at the same time.

Your system will require topping up if the system pressure gauge on the front of your boiler or on a nearby vessel drops below 1 bar. The boiler will stop working when it reaches 0. Your service engineer will happily demonstrate the topping up procedure during your next visit if you ask.

Not yet, but it is something we are currently working on. Watch this space!